Generally, across industries when a product/service is sold to the client, they consider the sale has happened and the business is closed. At Valmyth, it’s just an important milestone in our journey with the client. It is a new relationship for us… its an opportunity to serve the client in achieving their business objectives. We value our clients’ business priorities and thus the post-sales support is a value addition in our services.
Packaging is not a commodity, to consider the sale is closed once billed!
There are cases whereas a supply partner, our support is needed at client end, post-sales. It might be sorting out packaging boxes as per client requirement, re-packing and often replacement too. We organize manpower at customer place itself to sort out the same.
The gem of the crown is our escalation system. Depending on the type of issue and criticality of the same, we have a proper escalation matrix which would be shared with our customers at the start of the project itself.